Refund policy

Refund & Return Policy

 

All Sales Are Final Because every product is made to order specifically for you, we cannot accept returns or exchanges at this time. We do not hold inventory, and therefore we cannot swap items for a different size, color, or design once an order has been processed.

Please be sure to check our size charts and product descriptions carefully before placing your order.

Damages and Issues While we do not offer returns for sizing or buyer's remorse, we certainly stand behind the quality of our products.

Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

How to Report an Issue To resolve a problem with a damaged or incorrect item, please contact us at yes2next@gmail.com within 30 days of receiving your order.

When contacting us, please include:

  1. Your order number.

  2. A clear photo of the damage or the wrong item received.

  3. A description of the issue.

If your claim is approved, we will send a free replacement or issue a refund to your original payment method. You do not need to return the damaged item to us unless requested.

Refunds (Defective Items Only) If a replacement cannot be sent and a refund is approved for a damaged or defective item, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at yes2next@gmail.com.

Exceptions / Non-returnable items

  • Wrong Address: We are not responsible for orders that are lost or delivered to the wrong address due to incorrect information provided at checkout. Please double-check your shipping details.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

 

Important Notes on the Changes I Made:

 

  1. Removed "30-Day Return Window": I changed this to a "30-day window to report defects." This stops people from trying to return a shirt 2 weeks later just because they don't like the fit.

  2. Removed the "EU Cooling Off Period":

    • Caution: If you sell into the European Union, you are legally required to offer a 14-day return window unless the item is "clearly personalized" (e.g., it has the customer's specific name printed on it).

    • If your items are just standard designs printed on demand, EU law is tricky. However, for the sake of your "No Refund" policy, I removed it to avoid confusion. If you have a large customer base in Europe, you may need a specific legal clause for them.

  3. Added "Photo Evidence": For made-to-order businesses, it is much cheaper to ask for a photo of the damage and just send a new one, rather than paying for the customer to ship the broken one back to you.